/* CRM менеджера Averon: очередь, перезвоны, база, звонки, итоги. */
:root{
  --bg:#f3f5f3; --surface:#fff; --surface-2:#eef1ee; --line:#dde3de; --fg:#13201c; --muted:#5d6b66;
  --accent:#0d7a63; --accent-ink:#fff; --accent-soft:#d9efe8;
  --heat:#d9761a; --heat-soft:#fbead8;
  --good:#1f8a4c; --good-soft:#dcf1e4; --warn:#b7791f; --warn-soft:#f8ecd5; --bad:#c0392b; --bad-soft:#f7dedb;
  --body:system-ui,-apple-system,"Segoe UI",Roboto,sans-serif;
  --mono:ui-monospace,"SFMono-Regular",Menlo,Consolas,monospace;
  --r:10px; color-scheme:light;
}
@media (prefers-color-scheme: dark){:root:not([data-theme="light"]){
  --bg:#0e1513; --surface:#151e1b; --surface-2:#1b2622; --line:#2a3732; --fg:#e6eeea; --muted:#93a39d;
  --accent:#3cc2a0; --accent-ink:#06261e; --accent-soft:#163a31; --heat:#f0a050; --heat-soft:#3a2a18;
  --good:#4cc782; --good-soft:#173826; --warn:#e2b04f; --warn-soft:#3a2f17; --bad:#ef7565; --bad-soft:#3d1f1b; color-scheme:dark}}
:root[data-theme="dark"]{
  --bg:#0e1513; --surface:#151e1b; --surface-2:#1b2622; --line:#2a3732; --fg:#e6eeea; --muted:#93a39d;
  --accent:#3cc2a0; --accent-ink:#06261e; --accent-soft:#163a31; --heat:#f0a050; --heat-soft:#3a2a18;
  --good:#4cc782; --good-soft:#173826; --warn:#e2b04f; --warn-soft:#3a2f17; --bad:#ef7565; --bad-soft:#3d1f1b; color-scheme:dark}
*{box-sizing:border-box}
html,body{margin:0;min-height:100%}
body{background:var(--bg);color:var(--fg);font-family:var(--body);font-size:14px;line-height:1.45}
button,input,select,textarea{font:inherit;color:inherit}
button{cursor:pointer}
:focus-visible{outline:2px solid var(--accent);outline-offset:2px}
.num{font-family:var(--mono);font-variant-numeric:tabular-nums}
.muted{color:var(--muted)}
.hidden{display:none !important}

/* shell */
.app{display:grid;grid-template-columns:220px minmax(0,1fr);min-height:100vh}
.side{background:var(--surface);border-right:1px solid var(--line);padding:18px 12px;display:flex;flex-direction:column;gap:16px;position:sticky;top:0;height:100vh}
.logo{font-weight:700;font-size:17px;display:flex;align-items:center;gap:8px;padding:0 8px;letter-spacing:-.01em}
.logo i{width:22px;height:22px;border-radius:6px;background:var(--accent);display:inline-block;position:relative}
.logo i::after{content:"";position:absolute;inset:7px;border-radius:50%;background:var(--accent-ink)}
.logo b{color:var(--accent)}
.nav{display:flex;flex-direction:column;gap:2px}
.nav button{display:flex;align-items:center;gap:10px;padding:9px 10px;border-radius:8px;border:0;background:none;text-align:left;width:100%}
.nav button:hover{background:var(--surface-2)}
.nav button[aria-current="page"]{background:var(--accent-soft);color:var(--accent);font-weight:600}
.nav svg{width:18px;height:18px;flex:none}
.nav .count{margin-left:auto;font-size:11px;padding:1px 7px;border-radius:999px;background:var(--heat);color:#fff;font-weight:600}
.nav .count:empty{display:none}
.side-foot{margin-top:auto;font-size:12px;color:var(--muted);padding:10px;border-top:1px solid var(--line);display:flex;flex-direction:column;gap:8px}
.side-foot button{border:1px solid var(--line);background:none;border-radius:8px;padding:6px 10px;font-size:12px}
.main{min-width:0;display:flex;flex-direction:column}
.top{display:flex;align-items:center;gap:12px;padding:14px 24px;border-bottom:1px solid var(--line);background:var(--surface);position:sticky;top:0;z-index:5;flex-wrap:wrap}
.top h1{font-size:18px;margin:0;font-weight:650}
.top .sp{flex:1}
.top select{border:1px solid var(--line);background:var(--surface);border-radius:8px;padding:6px 10px}
.content{padding:20px 24px 90px;max-width:1280px;width:100%}

/* blocks */
.panel{background:var(--surface);border:1px solid var(--line);border-radius:var(--r);padding:16px}
.panel h2{font-size:14px;margin:0 0 12px;font-weight:650}
.panel h2 .muted{font-weight:400}
.grid2{display:grid;grid-template-columns:minmax(0,1.5fr) minmax(0,1fr);gap:16px;align-items:start}
.stack{display:flex;flex-direction:column;gap:16px}
.kpis{display:grid;grid-template-columns:repeat(auto-fit,minmax(150px,1fr));gap:12px;margin-bottom:16px}
.kpi{background:var(--surface);border:1px solid var(--line);border-radius:var(--r);padding:12px 14px}
.kpi b{display:block;font-size:24px;font-weight:650;font-family:var(--mono);font-variant-numeric:tabular-nums}
.kpi span{font-size:12px;color:var(--muted)}
.empty{padding:28px 12px;text-align:center;color:var(--muted)}
.chip{display:inline-flex;align-items:center;gap:4px;font-size:11.5px;padding:2px 8px;border-radius:999px;background:var(--surface-2);color:var(--muted);white-space:nowrap}
.chip.late,.chip.bad{background:var(--bad-soft);color:var(--bad)}
.chip.today,.chip.warn{background:var(--heat-soft);color:var(--heat)}
.chip.good{background:var(--good-soft);color:var(--good)}
.chip.acc{background:var(--accent-soft);color:var(--accent)}
.btn{border:1px solid var(--line);background:var(--surface);border-radius:8px;padding:8px 14px;font-weight:550;display:inline-flex;align-items:center;justify-content:center;gap:6px}
.btn:hover{background:var(--surface-2)}
.btn.primary{background:var(--accent);border-color:var(--accent);color:var(--accent-ink)}
.btn.primary:hover{filter:brightness(1.07)}
.btn.big{padding:13px 22px;font-size:16px;border-radius:10px}
.btn.small{padding:4px 10px;font-size:12.5px}
.btn.danger{color:var(--bad)}
.btn[disabled]{opacity:.5;cursor:not-allowed}
.row{display:flex;gap:8px;flex-wrap:wrap;align-items:center}
.field{display:flex;flex-direction:column;gap:4px;font-size:12.5px;color:var(--muted)}
.field input,.field textarea,.field select{border:1px solid var(--line);background:var(--surface);border-radius:8px;padding:8px 10px;color:var(--fg);font-size:14px}
.field textarea{resize:vertical;min-height:70px}

/* work card */
.work .who{font-size:13px;color:var(--muted);display:flex;gap:6px;flex-wrap:wrap;align-items:center;margin-bottom:6px}
.work .phone{font-size:28px;font-weight:650;font-family:var(--mono);letter-spacing:-.01em;margin:2px 0}
.work .phone a{color:inherit;text-decoration:none}
.work .title{font-size:16px;font-weight:600}
.work .note{margin:8px 0 0;padding:8px 10px;background:var(--surface-2);border-radius:8px;font-size:13px;white-space:pre-wrap}
.work .actions{margin-top:16px;display:flex;gap:10px;flex-wrap:wrap}
.ringing{margin-top:14px;padding:10px 12px;border-radius:8px;background:var(--accent-soft);color:var(--accent);font-size:13.5px}
.ringing.err{background:var(--bad-soft);color:var(--bad)}
.outs{margin-top:16px;border-top:1px solid var(--line);padding-top:14px}
.outs h3{font-size:13px;margin:0 0 8px;font-weight:600}
.outgrid{display:grid;grid-template-columns:repeat(auto-fill,minmax(150px,1fr));gap:8px}
.outgrid button{border:1px solid var(--line);background:var(--surface);border-radius:8px;padding:9px 10px;text-align:left;font-size:13.5px}
.outgrid button:hover{background:var(--surface-2)}
.outgrid button[aria-pressed="true"]{border-color:var(--accent);background:var(--accent-soft);color:var(--accent);font-weight:600}
.outgrid button.o-good{border-left:3px solid var(--good)}
.outgrid button.o-bad{border-left:3px solid var(--bad)}
.outgrid button.o-mid{border-left:3px solid var(--heat)}
.outform{margin-top:12px;display:grid;grid-template-columns:repeat(auto-fit,minmax(140px,1fr));gap:10px;align-items:end}
.outform .wide{grid-column:1/-1}
.quick{display:flex;gap:6px;flex-wrap:wrap;grid-column:1/-1}
.quick button{border:1px solid var(--line);background:none;border-radius:999px;padding:3px 10px;font-size:12.5px}

/* lists */
.list{display:flex;flex-direction:column}
.item{display:flex;gap:10px;align-items:flex-start;padding:10px 4px;border-bottom:1px solid var(--line);background:none;border-left:0;border-right:0;border-top:0;text-align:left;width:100%}
.item:last-child{border-bottom:0}
button.item:hover{background:var(--surface-2)}
.item[aria-current="true"]{background:var(--accent-soft)}
.item .main-l{flex:1;min-width:0}
.item .t{font-weight:600;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}
.item .s{font-size:12.5px;color:var(--muted);overflow:hidden;text-overflow:ellipsis;white-space:nowrap}
.item .r{text-align:right;font-size:12.5px;color:var(--muted);white-space:nowrap;display:flex;flex-direction:column;align-items:flex-end;gap:4px}
.group{font-size:11.5px;text-transform:uppercase;letter-spacing:.06em;color:var(--muted);padding:14px 4px 4px}
.hist{display:flex;flex-direction:column;gap:10px}
.hist .h{border-left:3px solid var(--line);padding:2px 0 2px 10px}
.hist .h.ok{border-left-color:var(--good)}
.hist .h.hot{border-left-color:var(--heat)}
.hist .h.miss{border-left-color:var(--bad)}
.hist .h.mark{border-left-color:var(--accent)}
.hist .hd{font-size:12.5px;color:var(--muted)}
.hist .bd{font-size:13.5px;white-space:pre-wrap}
table.tbl{width:100%;border-collapse:collapse;font-size:13px}
.tbl th{text-align:left;font-weight:600;color:var(--muted);font-size:12px;padding:8px 6px;border-bottom:1px solid var(--line);white-space:nowrap}
.tbl td{padding:8px 6px;border-bottom:1px solid var(--line);vertical-align:top}
.tbl td.n,.tbl th.n{text-align:right;font-family:var(--mono);font-variant-numeric:tabular-nums}
.tbl tr.click{cursor:pointer}
.tbl tr.click:hover td{background:var(--surface-2)}
.scroll{overflow-x:auto}
.filters{display:flex;gap:6px;flex-wrap:wrap;margin-bottom:12px}
.filters button{border:1px solid var(--line);background:var(--surface);border-radius:999px;padding:4px 12px;font-size:12.5px}
.filters button[aria-pressed="true"]{background:var(--accent);border-color:var(--accent);color:var(--accent-ink)}

/* drawer and toast */
.veil{position:fixed;inset:0;background:rgba(0,0,0,.35);z-index:20}
.drawer{position:fixed;top:0;right:0;bottom:0;width:min(560px,100%);background:var(--bg);z-index:21;overflow:auto;box-shadow:-8px 0 30px rgba(0,0,0,.15);padding:16px;display:flex;flex-direction:column;gap:16px}
.drawer .close{align-self:flex-end}
.toast{position:fixed;left:50%;bottom:24px;transform:translateX(-50%);background:var(--fg);color:var(--bg);padding:10px 16px;border-radius:10px;z-index:30;font-size:14px;max-width:calc(100% - 32px);box-shadow:0 6px 20px rgba(0,0,0,.2)}
.toast.err{background:var(--bad);color:#fff}
.login{max-width:420px;margin:12vh auto;padding:28px;text-align:center}
.login h1{font-size:20px;margin:12px 0}
.bars{display:flex;align-items:flex-end;gap:6px;height:120px;padding-top:8px}
.bars .bar{flex:1;display:flex;flex-direction:column;justify-content:flex-end;align-items:center;gap:4px;min-width:0;height:100%}
.bars .bar i{display:block;width:100%;max-width:38px;border-radius:4px 4px 0 0;background:var(--accent)}
.bars .bar i.b2{background:var(--line);border-radius:0}
.bars .bar span{font-size:11px;color:var(--muted)}
.stackbar{display:flex;flex-direction:column-reverse;width:100%;max-width:38px;flex:1;justify-content:flex-start}

@media (max-width: 860px){
  .app{grid-template-columns:minmax(0,1fr)}
  .side{position:fixed;bottom:0;top:auto;left:0;right:0;height:auto;flex-direction:row;padding:6px;z-index:10;border-right:0;border-top:1px solid var(--line)}
  .side .logo,.side-foot{display:none}
  .nav{flex-direction:row;width:100%;justify-content:flex-start;overflow-x:auto;scrollbar-width:none}
  .nav button{flex:1 1 0;min-width:56px}
  .nav button{flex-direction:column;gap:2px;font-size:10.5px;padding:6px 4px;text-align:center;position:relative}
  .nav .count{position:absolute;top:0;right:6px;margin:0}
  .top{padding:10px 16px}
  .content{padding:14px 16px 96px}
  .grid2{grid-template-columns:minmax(0,1fr)}
  .work .phone{font-size:24px}
  .tbl .hide-m{display:none}
}
.login .logo{justify-content:center}
.panel .field + .field,.panel .field + .row{margin-top:10px}

/* вход и переключатель ролей */
.entry{max-width:1100px;margin:6vh auto;padding:0 16px 40px}
.entry h1{font-size:24px;margin:18px 0 6px}
.entries{display:grid;grid-template-columns:repeat(auto-fit,minmax(260px,1fr));gap:16px;margin-top:20px}
.ent{display:flex;flex-direction:column;gap:12px}
.ent h2{font-size:17px;margin:0}
.ent p{margin:0;flex:1}
.banner{background:var(--heat-soft);color:var(--heat);padding:8px 24px;font-size:13px;display:flex;gap:12px;flex-wrap:wrap;align-items:center}
.banner a{color:inherit;font-weight:600}
.panel h2.gap{margin-top:18px}
.row.gapb{margin-bottom:12px}

/* запись звонка */
.btn.listen{margin-top:6px}
audio.rec{display:block;width:100%;max-width:360px;height:36px;margin-top:6px}
.rec-cell{min-width:240px}
.linkbox{display:flex;gap:8px;margin-top:12px}
.linkbox input{flex:1;min-width:0;font:13px var(--mono,monospace);padding:8px 10px;border:1px solid var(--line);border-radius:8px;background:var(--surface-2);color:var(--fg)}
[hidden]{display:none!important}
.report{margin-bottom:14px}
.rep-head{display:flex;flex-wrap:wrap;gap:6px 12px;align-items:baseline;margin-bottom:10px}
.rep-body{white-space:pre-wrap;line-height:1.5}
.rep-calls{display:flex;flex-wrap:wrap;gap:6px;margin-top:12px}
#q-text{width:100%;box-sizing:border-box;font:inherit;padding:10px 12px;border:1px solid var(--line);border-radius:10px;background:var(--surface);color:var(--fg);margin:8px 0}
.chips{flex-wrap:wrap;gap:6px}
.qa{margin-top:14px}
.qa .q{font-weight:600;display:flex;flex-direction:column;gap:2px;margin-bottom:10px}
.qa .q .muted{font-weight:400;font-size:12px}
.qa .a{white-space:pre-wrap;line-height:1.5}
.pm-diff{font:12.5px/1.5 var(--mono);background:var(--surface-2);border-radius:8px;padding:8px 10px;margin:10px 0;max-height:260px;overflow:auto}
.pm-diff .add{color:var(--good)}
.pm-diff .del{color:var(--bad)}
#pm-ask,#pm-body{width:100%;box-sizing:border-box;font:inherit;border:1px solid var(--line);border-radius:8px;padding:8px 10px;margin-top:10px;background:var(--surface);color:inherit}
#pm-body{font:12.5px/1.5 var(--mono)}
.pm-text{margin:12px 0}
.pm-text summary{cursor:pointer;font-weight:600}
.pm-vers{display:flex;flex-direction:column;gap:10px;margin-top:10px}
.pm-ver{border-top:1px solid var(--line);padding-top:8px;display:flex;flex-direction:column;gap:4px}
.pm-qa{border-left:3px solid var(--accent-soft);padding:2px 0 2px 10px;margin-top:10px}
.pm-qa .q{font-weight:600}
.rb-row{display:grid;grid-template-columns:200px minmax(0,1fr) 52px;gap:4px 12px;align-items:center;margin:10px 0}
.rb-row>.muted{grid-column:2/4;font-size:12px;margin-top:-4px}
.rb-row output{text-align:right;font-family:var(--mono);font-variant-numeric:tabular-nums}
.rb-row select,.rb-row input:not([type=range]){grid-column:2/4}
.rb-check{display:flex;gap:8px;align-items:flex-start;margin:8px 0}
#rb-text{width:100%;box-sizing:border-box;font:inherit;border:1px solid var(--line);border-radius:8px;padding:8px 10px;margin-bottom:10px;background:var(--surface);color:inherit}
.bad-text{color:var(--bad)}
@media (max-width:640px){.rb-row{grid-template-columns:minmax(0,1fr) 52px}.rb-row label,.rb-row>.muted,.rb-row select,.rb-row input:not([type=range]){grid-column:1/3}}
.rb-col{display:flex;flex-direction:column;gap:16px;min-width:0}